Airports need to be in a position to meet passengers’ need for overnight stays and/or relaxation
.
The Airport Rooms concept addresses that current need, which is now being satisfied in many airports
. It is a product and convenience service within the airport setting
, and a top requirement for passengers who need it
, other value-added services can also be designed around it to add to the experience and the relationship with the customer
.
Target public
Passengers missing their flight and re-routed for the following day. Passengers necessarily had to book a hotel room in the city
, thereby adding to their travel costs.
Very early morning or late-night flight departures. The aim is to avoid problems on the way to the airport.
Resting while in transit, with Airport Rooms located on the air side. Provide accommodation for VIPs, flight crews , etc.
Value proposition for the airport:
Generate income from a commercial venue that provides various income streams and a high customer satisfaction ratio .
Diversifying the Airport’s services portfolio.
Improving the existing concept of cabins and other products, which do not convey the desired quality image.
Changing what is currently an annoying experience into a pleasant, recommendable experience.
Offering a hotel product at an Airport that currently does not provide such service, does not have an exterior space for it, or is unable to attract investment for its installation.